Warranty Policy

AUTORU Warranty Policy

With the goal of putting customers’ interests first, AUTORU commits that all products are genuine, have clear origin and guaranteed quality.

1. Product warranty method

• Products are warranted according to the company’s warranty policy.
• 12 month warranty from date of purchase, if there is a technical error from the product.
• Products are warranted nationwide. In Ho Chi Minh City, the warranty will be at the Autoru warranty center in Ho Chi Minh City; In other cities and provinces, the warranty will be through the dealer or can be sent by post directly to the Autoru warranty center in Ho Chi Minh City.
• The product warranty period is calculated from the date of purchase with confirmation of the date of purchase at the place of sale and a warranty card with full information.
• The warranty center is listed on the warranty card attached to the product, including: Company name, warranty address, phone number. Warranty conditions are clearly stated in the warranty card of each product.

2. Product warranty responsibility

• Warranty applies nationwide.
• Customers can contact the company directly for on-site warranty support or contact the dealer where they purchased the product.

3. Cases where the product is not covered by warranty

• Product warranty has expired
• The product has lost the manufacturer’s warranty card.
• Warranty seal is torn, no longer has warranty seal, or warranty seal has been modified (including original warranty seal)
• Products that have been tampered with, such as components removed or repaired, without the product warranty being provided by the manufacturer.
• The product was used not in accordance with the manufacturer’s instructions.